Refund Policy

A legal disclaimer

Refund & Return Policy — Hand Maid Goods LLC

Because most products are personalized and handmade, refunds and returns are limited.

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Custom & Personalized Items
Custom and personalized items are non-returnable and non-refundable unless they arrive damaged or contain an error made by Hand Maid Goods LLC.

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Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery with photos. We will repair, replace, or refund at our discretion.

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Design Errors
Errors approved in proofs (including spelling, colors, or layout) are not eligible for refund or replacement.

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Non-Custom Items
Non-custom items may be eligible for return within 7 days if unused and in original condition. Return shipping is the responsibility of the customer unless the item is defective.

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Shipping Issues
We are not responsible for carrier delays, lost packages, or incorrect addresses provided at checkout. However, we will help assist in resolving issues whenever possible.

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Cancellations
Orders may only be canceled before production begins.